1. About This Policy

This Privacy Policy explains how Pallu Pallu ("we", "us", or "our") collects, uses, and protects the personal information you provide when visiting our website www.pallupallu.com or placing an order with us.

By using our website or purchasing from us, you agree to the collection and use of information as described in this policy.

 

2. Information We Collect

2.1 Information You Provide

When you place an order or create an account, we collect:

•       Full name

•       Email address

•       Phone number

•       Delivery address (including city, state, and pin code)

•       Payment information (processed securely through our payment gateway — we do not store card details)

 

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

•       IP address and browser type

•       Pages visited and time spent on the site

•       Products viewed or added to cart

•       Device type and operating system

 

3. How We Use Your Information

We use the information we collect to:

•       Process and fulfill your orders

•       Send order confirmations, shipping updates, and delivery notifications

•       Respond to your queries and customer service requests

•       Improve our website and product offerings

•       Send you information about new collections or offers (only if you have opted in)

•       Comply with legal obligations

 

4. Sharing Your Information

We do not sell your personal data. We only share your information in the following circumstances:

•       With shipping and logistics partners, to deliver your order

•       With payment gateway providers, to process transactions securely

•       With technology service providers (such as Shopify) who host and operate our store

•       When required by law, court order, or government authority

All third-party service providers are contractually required to handle your data securely and only for the purpose of providing their services to us.

 

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:

•       Remember items in your cart

•       Understand how visitors use our site (via analytics tools such as Google Analytics)

•       Show relevant advertisements (via platforms such as Meta/Facebook Pixel)

You can disable cookies through your browser settings. Please note that some features of the website may not work correctly if cookies are disabled.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are typically retained for a period of 3 years for accounting and legal compliance purposes.

 

7. Your Rights

You have the right to:

•       Access the personal information we hold about you

•       Request correction of any inaccurate information

•       Request deletion of your personal data (subject to legal requirements)

•       Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 9 below.

 

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website is hosted on Shopify, which maintains industry-standard security certifications. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

 

Pallu Pallu

Founder: Garima Singh Chandel

Email: Pallupallu.in@gmail.com

Phone: +91 91408 98550

Address:
B-37/165, birdopur, giri nagar colony, Mahmoorganj 
Varanasi
221010

Website: www.pallupallu.com

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.